Privacy Policy
Last updated: 29.06.2026
Servis Nikolai DOO explains how it processes and protects personal data of users of https://iris.svenaruke.com.
By using the website or sending a request, message, feedback form or other data through the website, the user confirms that they have read this Privacy Policy.
1. Data controller
The data controller is:
Servis Nikolai DOO
PIB 03214583
Address: BUDVA, LAZI BB
Personal data email: my.mail.for.questions@gmail.com
Phone: +382 67 152 952
2. Data we may process
We may process name, phone number, email address, company name, city/country, message or request content, data voluntarily submitted through the website, and technical data such as IP address, device type, browser, browser language, visit date and time, viewed pages, cookies and similar technical data.
3. Purposes of processing
Personal data is processed to handle requests, contact users, provide information about services or cooperation, prepare offers, conclude and perform contracts, improve the website, analyse traffic, protect the website and comply with applicable law.
4. Legal bases
We process personal data based on user consent, necessity to respond to a request, necessity to conclude or perform a contract, legitimate interest, website security and compliance with applicable law.
5. How we receive data
We receive data when a user fills out a form, sends a request, writes through messengers, email or website forms, subscribes to messages where available, or uses the website.
6. Cookies
The website may use cookies and similar technologies for correct operation, saving preferences, traffic analysis, improving content and connecting advertising or analytics tools if they are used. Users may limit or disable cookies in browser settings, but some website functions may work incorrectly.
7. Data sharing
We do not sell users’ personal data. Data may be shared only when necessary for website operation and services, including hosting providers, CRM systems, email services, analytics services, payment systems where payment is available, contractors and public authorities when required by law.
8. Cross-border transfer
Personal data may be processed and stored using services whose servers are located outside the user’s country or the controller’s country. If this applies, the controller takes reasonable measures to protect personal data under applicable law.
9. Retention period
We store personal data no longer than necessary for the purposes for which it was received unless a longer period is required by law. Requests may be stored for up to 3 years; contract data is stored for the contract term and statutory retention period; newsletter data is stored until unsubscribe; technical and cookie data is stored according to the relevant service settings.
10. Data protection
We take reasonable organisational and technical measures to protect personal data from unauthorised access, alteration, disclosure, copying, loss, destruction and other unlawful actions. Internet transmission cannot be fully secure, so users should also observe digital security measures.
11. User rights
A user may request information about processing, correction or deletion of data, withdrawal of consent, restriction of processing, objection to processing where applicable, or file a complaint with a competent authority. Requests may be sent to my.mail.for.questions@gmail.com.
12. Marketing messages
If a user has consented to receive informational or marketing messages, the controller may send them by email, phone, messengers or other channels provided by the user. The user may opt out by contacting my.mail.for.questions@gmail.com or using an unsubscribe link if provided.
13. Third-party links
The website may contain links to third-party websites, services, social networks or messengers. The controller is not responsible for their privacy policies, content or actions.
14. Policy changes
The controller may update this Privacy Policy. The new version takes effect from publication on the website unless otherwise stated. The current version is always available at /privacy.
15. Contacts
For personal data questions:
Servis Nikolai DOO
PIB 03214583
Email: my.mail.for.questions@gmail.com
Phone: +382 67 152 952
Address: BUDVA, LAZI BB