Delivery and Returns

1. Order collection methods

The user may choose one of the available methods of receiving an order:

• pickup from the restaurant;
• courier delivery within the available delivery zone.

Available collection methods, the minimum order amount, delivery terms, delivery cost and other restrictions are displayed on the website during checkout or clarified by the restaurant when confirming the order.

2. Pickup

When pickup is selected, the user collects the order from BLACK IRIS restaurant.

The order is handed over after confirmation by the restaurant and preparation of the selected items. The user must check the contents of the order upon receipt.

If the user does not collect the order at the agreed time, the restaurant may contact the user to clarify whether the order is still required. Further storage or cancellation terms are determined by the restaurant based on the actual preparation status.

3. Courier delivery

When courier delivery is selected, the user provides the delivery address, contact telephone number, address comments and, where necessary, geolocation or a map link.

The user is responsible for the accuracy of the contact details and delivery address. If the address, telephone number or other details are incorrect, the restaurant is not responsible for delay or inability to deliver.

Delivery is available in Budva and nearby coastal areas located approximately within a 15-minute drive from the restaurant:

• Budva centre;
• Budva Old Town;
• TQ Plaza and the waterfront area;
• Slovenska Plaža;
• Rozino;
• Dubovica;
• Maini;
• Podkošljun;
• Velji Vinogradi;
• Zavala / Dukley;
• Bečići;
• Rafailovići;
• Kamenovo;
• Pržno;
• Miločer;
• Sveti Stefan.

Delivery to Jaz, Prijevor and Seoce may be available by prior agreement and depends on restaurant workload, traffic conditions and order time.

If your area is not listed, enter the address during checkout or contact the restaurant so that we can confirm whether delivery is possible.

Delivery time depends on the address, restaurant workload, traffic conditions, weather and other circumstances that may affect order fulfilment.

An order is considered delivered when it is handed to the user, a person named by the user, or a person at the stated delivery address who is ready to accept it.

4. Order confirmation

Submitting an order through the website does not mean that it has automatically been accepted for fulfilment.

An order is accepted only after confirmation by the restaurant. The restaurant may contact the user to clarify the order contents, address, collection time, delivery conditions, availability of individual items or other details.

If the order cannot be fulfilled, the restaurant may offer a replacement, amend the fulfilment terms by agreement with the user, or cancel the order.

5. Payment

Available payment methods are displayed during checkout or clarified by the restaurant when confirming the order.

If cash payment is selected, the user must prepare the payment amount and, where required by the order form, state the amount from which change is needed.

6. Cancellation by the user

The user may cancel an order before it is confirmed by the restaurant.

After confirmation, the possibility of cancellation depends on the preparation status. If the restaurant has already started preparing the order or purchased or prepared products for it, the restaurant may refuse cancellation or agree cancellation individually.

7. Return of food and drinks

Food and drinks are food products prepared or made ready for delivery to the user. Food and drinks of proper quality cannot be returned after the order has been handed over.

A return or replacement may be available if:

• the user received the wrong order;
• a paid item is missing from the order;
• a dish or drink has an obvious defect;
• the order was damaged through the fault of the restaurant or courier delivery;
• the restaurant confirms another error in fulfilling the order.

The user must report the problem as soon as possible after receiving the order, providing the order number, a description of the situation and, where possible, photographs or video.

8. Complaints

Order complaints are accepted through the contact methods shown on the website:

• by telephone;
• through messengers;
• by another available method of contacting the restaurant.

The restaurant reviews the user’s request and may offer one of the following solutions:

• replace the item;
• deliver a missing item;
• provide compensation;
• refund the cost of the affected item;
• offer another solution agreed with the user.

A complaint decision is made taking into account the actual circumstances, order contents, time of the request and supporting materials.

9. Refunds

If the restaurant confirms that a refund is required, it is made by a method agreed with the user, taking into account the actual payment method used for the order.

If the order was paid in cash, the refund may be made in cash or by another agreed method.

The refund period depends on the payment method, bank, payment service or other applicable technical conditions.

10. Limitation of liability

The restaurant is not responsible for delivery delay or failure if the user provided an incorrect address, an unavailable telephone number, inaccurate geolocation, failed to respond to the restaurant or courier, or was absent from the delivery address when the order arrived.

The restaurant is also not responsible for deterioration in order quality if the user did not collect the order on time, did not accept delivery at the agreed time, or breached the storage conditions after receipt.

11. Delivery and returns contacts

For questions about delivery, cancellation, complaints and refunds, contact BLACK IRIS using the contact details shown on the website.